solarbird | So this happened...

So this happened to our HP 1200 (clickie) yesterday morning. I tried talking to HP about repair services, and this is what happened:

solarbird trolls around for a long time on HP's website trying to find ANYTHING about repair services and finally finds a phone number. No other contact methods allowed. 866 234 1377 <calls>
solarbird oh for the love of FUCK HP DO NOT GIVE ME A PHONE NUMBER ON YOUR WEBSITE THAT IS WRONG. And don't have that phone number point me BACK to the goddamn WEBSITE.
solarbird also gets a number 800 474 6836
solarbird sends openly ** the new number does not give me an option for repair **
solarbird lies to it and tells it that she's checking on a previous repair order status.
solarbird sends openly ** ...and I get a new number. 800 334 5144 **
solarbird sends openly ** matthew reports: no support, no repair options. new unit discounted price in trade-in available, list available by phone only, B&W network-ready 30ppm 1200x1200dpi laserjet p2035n $269.99+taxes incl. shipping and return box for damaged printer fuck you HP. **

So we appear to need a new laser printer. MUST haves: 1. 1200 dpi. 2. Postscript. (let me make it clear: MUST. TALK. POSTSCRIPT. The HP p2035n doesn't.) 3. Ability to handle 176 gsm/65 lb. cover stock. 4. USB connectivity so it can talk to our print server. It does NOT need (but we wouldn't hate on): onboard networking, autoduplexing, colour. I am hearing that HP has let hardware quality become Job 1.1, or maybe Job 3.0 or 5.7, so I'm open to other suggestions.

I also don't want to blow the budget on a high-end office printer. Anybody got anything?

Flat | Top-Level Comments Only

From:

torquemada.livejournal.com

It's way more printer (and other things) than you want, but I've been surprisingly happy with my Canon MP520. I imagine they make things that aren't colour and multifunction. Also the ink is way cheaper than HP's.

solarbird

That's lovely, but I'm looking for laser-printer recommendations - do you have experience with Canon's laser line?

Much more limited, but the print quality was at least as good as an HP, and it was an older machine...because it hadn't needed replacing as often, like HPs I've worked with.

Anecdotally I've heard that Lexmark as a brand is okay. I can ask

ladymeag what brands she's managed in an office environment and see if she has any suggestions, if you like?

quen-elf.livejournal.com

We use Kyocera Ecosys printers at work, they seem OK (don't go wrong very often... not like the Tektronix colour printers). I checked and their current models appear to support all your features (plus duplexing, plus can print PDFs from USB sticks). Supposedly they are cheaper to run than other printers.

A quick glance suggested that reviews aren't that impressed with quality especially when printing images though. I think they might also be a little more expensive than you were looking to pay. (Also, the kind we have at work are not the same as the cheaper 'home' ones, so I don't really have any experience though. If you want to print a lot of pages it might be worth considering.)

wrog

I am hearing that HP has let hardware quality become Job 1.1, or maybe Job 3.0 or 5.7,...

this is kindof interesting seeing as -- as far as I could tell -- hardware quality was pretty much the only thing HP had going for it...

Yeah.

I've also found a repair centre that can get the parts, even though HP doesn't sell the parts anymore, so my 1200 will get fixed instead.

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収束ゾーンでのライフ: Life in the Convergence Zone

cheers, love - the cavalry's queer!

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