solarbird: (gun good job)
[personal profile] solarbird
So this happened to our HP 1200 (clickie) yesterday morning. I tried talking to HP about repair services, and this is what happened:
[livejournal.com profile] solarbird trolls around for a long time on HP's website trying to find ANYTHING about repair services and finally finds a phone number. No other contact methods allowed. 866 234 1377 <calls>
[livejournal.com profile] solarbird oh for the love of FUCK HP DO NOT GIVE ME A PHONE NUMBER ON YOUR WEBSITE THAT IS WRONG. And don't have that phone number point me BACK to the goddamn WEBSITE.
[livejournal.com profile] solarbird also gets a number 800 474 6836
[livejournal.com profile] solarbird sends openly ** the new number does not give me an option for repair **
[livejournal.com profile] solarbird lies to it and tells it that she's checking on a previous repair order status.
[livejournal.com profile] solarbird sends openly ** ...and I get a new number. 800 334 5144 **
[livejournal.com profile] solarbird sends openly ** matthew reports: no support, no repair options. new unit discounted price in trade-in available, list available by phone only, B&W network-ready 30ppm 1200x1200dpi laserjet p2035n $269.99+taxes incl. shipping and return box for damaged printer fuck you HP. **
So we appear to need a new laser printer. MUST haves: 1. 1200 dpi. 2. Postscript. (let me make it clear: MUST. TALK. POSTSCRIPT. The HP p2035n doesn't.) 3. Ability to handle 176 gsm/65 lb. cover stock. 4. USB connectivity so it can talk to our print server. It does NOT need (but we wouldn't hate on): onboard networking, autoduplexing, colour. I am hearing that HP has let hardware quality become Job 1.1, or maybe Job 3.0 or 5.7, so I'm open to other suggestions.

I also don't want to blow the budget on a high-end office printer. Anybody got anything?

Date: 2009-08-25 06:03 pm (UTC)
From: [identity profile] torquemada.livejournal.com
It's way more printer (and other things) than you want, but I've been surprisingly happy with my Canon MP520. I imagine they make things that aren't colour and multifunction. Also the ink is way cheaper than HP's.

Date: 2009-08-25 10:51 pm (UTC)
From: [identity profile] quen-elf.livejournal.com
We use Kyocera Ecosys printers at work, they seem OK (don't go wrong very often... not like the Tektronix colour printers). I checked and their current models appear to support all your features (plus duplexing, plus can print PDFs from USB sticks). Supposedly they are cheaper to run than other printers.

A quick glance suggested that reviews aren't that impressed with quality especially when printing images though. I think they might also be a little more expensive than you were looking to pay. (Also, the kind we have at work are not the same as the cheaper 'home' ones, so I don't really have any experience though. If you want to print a lot of pages it might be worth considering.)

Date: 2009-08-27 03:43 am (UTC)
wrog: (banana)
From: [personal profile] wrog
I am hearing that HP has let hardware quality become Job 1.1, or maybe Job 3.0 or 5.7,...
this is kindof interesting seeing as -- as far as I could tell -- hardware quality was pretty much the only thing HP had going for it...

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